Terms and conditions

Legal Status

1.1 License Number
Casino de Charlevoix operates under the Loto-Québec casino operations licence, a public monopoly; individual numeric licence IDs for land-based casinos are not published.

1.2 Issuing Authority
The licence is issued by the Gouvernement du Québec via Loto-Québec, the provincial Crown corporation responsible for casino gaming operations.

1.3 Jurisdiction
Casino de Charlevoix is located in the Province of Québec, Canada, and operates in compliance with the province’s gaming laws.

1.4 Allowed to Operate in Canada
The property is legally recognized as a land-based casino located at 183, rue Richelieu, La Malbaie, Québec, G5A 1X8, and is described as a Loto-Québec-owned entertainment resort open all year.

Registration and Login Process

2.1 Step-by-Step Process
To enter the casino, individuals must arrive at the Hôtel-Casino de Charlevoix, present a valid government-issued photo ID upon request to confirm they are 18 years or older, and may register for the Casino Privilèges loyalty program to track play.

2.2 Is KYC/ID Verification Required
Age and identity verification is mandated when there is doubt regarding age or identity; required documents may include a driver’s licence or passport.

2.3 Time to Activate Account
Loyalty accounts or Casino Privilèges cards are activated on the same day they are registered, and benefits start immediately after processing.

2.4 Terms of Registrations
The minimum age for access is 18 years.

Only one account per user is permitted, and individuals subject to self-exclusion or court-ordered bans are restricted from entry.

Games and Software Providers

3.1 Top Games
Casino de Charlevoix offers approximately 900–950 slot machines, as well as around twenty table games, including various poker and card games.

3.2 Software Providers
Specific software providers are not disclosed, but the casino features machines from large international manufacturers that comply with regulatory standards.

3.3 Total Game Count
The casino has an approximate count of 900–950 slot machines and about twenty to twenty-three table and poker games.

3.4 Game Categories
Games include slot machines, electronic gaming machines, video poker, and live table games, conducted in a structured casino environment.

3.5 Provably Fair / RNG Information
Games are regulated and based on certified RNGs that undergo testing by independent laboratories to ensure fairness.

Bonuses and Promotions

4.1 Welcome Bonus
Land-based casinos in Québec typically do not offer percentage-match welcome bonuses; introductory perks may include free parking or promotional entries.

4.2 Welcome Offers Specific to Canada
Promotions are exclusively designed for local and visiting players, linked to on-site play.

4.3 Process of Activation for Welcome Bonus
New guests must register for the Casino Privilèges loyalty program and use their loyalty card while playing to accrue benefits.

4.4 Wagering Requirements
Promotional free play vouchers are subject to stipulated conditions regarding wagering before any winnings can be withdrawn.

4.5 Time Limits
Promotional credits and entries have specified validity periods and may expire if unused.

4.6 Recurring Promotions
The casino runs recurring promotional campaigns including prize draws and seasonal events under the Casino Privilèges program.

4.7 Cashback Offers
The Casino Privilèges program allows for point redemption into benefits but does not offer direct cashback on losses.

4.8 Reload Bonuses
There are no standard reload bonuses; however, ongoing promotional events may apply.

4.9 Free Spins Bonuses
Free spins are typically awarded as credits for specific machines and tied to promotion rules.

4.10 General Bonus Terms and Conditions
All promotions are governed by Loto-Québec rules and subject to age restrictions, non-transferability, and the right of modification by the operator.

VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards
Participation in the Casino Privilèges loyalty program offers tiered benefits, including various exclusive rewards.

5.2 How to Qualify
Players qualify by enrolling in the loyalty program and earning points through eligible games.

5.3 Loyalty Program Description
The loyalty scheme rewards onsite play with points redeemable for various benefits, including special promotional opportunities.

5.4 Loyalty Program Rules
Participants must maintain a single personal account; points may expire after inactivity.

Payment Methods and Banking Terms

6.1 Deposit Methods
Deposits are primarily made in cash or via standard banking tools on-site, with no fees applied by the casino beyond third-party charges.

6.2 Withdrawal Methods
Winnings are paid out in cash at the tables or cashier with immediate processing, subject to verification requirements for larger payouts.

6.3 Supported Currencies
Transaction currency is Canadian dollars (C$).

6.4 Crypto Payment Options
Cryptocurrencies are not accepted, and transactions are conducted strictly in Canadian dollars (C$).

6.5 Geo-Availability and Blocks
Entry restrictions are primarily based on legal and regulatory criteria rather than nationality.

Key Terms and Conditions

7.1 Bonus Terms
Promotional credits must be wagered on specific eligible games, with maximum bet sizes subject to table limits.

7.2 Deposit Limits
Players may set voluntary limits on their own, with responsible gambling practices encouraged.

7.3 Withdrawal Limits
Large payouts may involve verification in compliance with anti-money laundering regulations.

7.4 Account Restrictions
Access to gambling areas may be restricted for individuals who breach terms or engage in disruptive behavior.

Mobile and Technical Features

8.1 App Availability
There is no dedicated "Casino de Charlevoix" app; digital offerings focus on information and loyalty management.

8.2 Mobile Browser Optimization
The casino website is designed for mobile access and offers responsive layouts for user navigation.

8.3 User Experience and Speed on Mobile
Pages are optimized for speed and usability across mobile devices.

8.4 Process of Registration on Mobile
Mobile registration mirrors the desktop experience, requiring personal details and consent for account creation.

8.5 Biometric Login & Interface Modes
Smartphone security features may be employed for account accessibility, with interface options for user preference.

8.6 Live Casino on Mobile
Live table games are not available in an online format.

8.7 App Store Ratings
No separate ratings exist for a Casino de Charlevoix app.

Security and Fair Play

9.1 SSL & Encryption Standards
Information exchange is conducted via secure connections using modern encryption standards.

9.2 DDoS / Network Protection
The casino employs robust protection measures against cyber threats.

9.3 RNG & Game Fairness
Games are rigorously tested for fairness and compliance with established standards.

9.4 Provably Fair Tools
The casino adheres to industry norms for ensuring game fairness without employing blockchain verification.

9.5 Customer Support
Support is offered during operational hours in compliant languages.

Responsible Gambling Features

10.1 Tools
Consumer protection measures include self-exclusion options and staff support for responsible gambling.

10.2 Session Reminders and Loss Limits
Guidance on responsible gambling practices is available, emphasizing the importance of time and spending awareness.

10.3 Links to Support Organizations
Reference materials are provided for access to support services in instances of gambling-related harm.

10.4 Differences from Canada-Specific Standards
The approach to responsible gambling aligns with established provincial regulatory frameworks.

Advantages and Disadvantages

11.1 Pros
The casino boasts strong regulatory oversight, a range of amenities, and year-round operations.

11.2 Cons
Physical location could be less convenient for some visitors, and there is no dedicated online platform.

General Casino Information

12.1 Year Founded
Casino de Charlevoix was inaugurated in 1994 within the integrated resort complex.

12.2 Operator/Parent Company
The casino is operated by Loto-Québec, a provincial Crown corporation.

12.3 Supported Languages
Primary languages of operation are French and English.

12.4 Accepted Countries
The casino welcomes legally authorized guests aged 18 and over.

12.5 Restricted Countries
Entry restrictions are based on legal criteria and compliance with regulations rather than nationality.

12.6 Short Brand Description
Casino de Charlevoix presents a scenic gaming and resort experience in La Malbaie, Québec, with a blend of entertainment options and regulated gaming.